Product warranty detail

 

Warranty Statement

Thank you for your interest in 3D Knight. Our products all carry a statutory warranty which assures that the product is fit for use and covered against any manufacturing defects. The duration of the warranty may vary from country or district. However, we are so sure that the quality of our products will exceed our customer expectations that, beginning Nov 27th 2013, our company offer a limited 3 months product warranty for 3Dknight® branded products (except the phone case items); whereas we offer a limited 24 months product warranty for the branded products: Acupuncture, Superman, Batman and Transformers. By simply registering the purchased 3D Knight product on our 3D Knight website, the product will receive a limited warranty, if it is available for such product. Online product registration only takes a few moments, and the information provided by customers will help us to sophisticate our products and services.

3D Knight is firmly committed to providing our customers with best in class, reliable products through authorized dealers. Our policy is to honor product warranties and to perform services only on products purchased from an authorized 3D Knight dealer.

Warranty is only valid by registration within 14 days from the purchase. Please keep the purchase invoice or receipt from authorized dealer. If the purchase invoice or receipt has been defaced or altered, warranty registration will not be valid.

3D Knight offers limited warranty services from the day of purchase and accomplish the procedure of product warranty registration at 3D Knight Website. This limited warranty does not include the damage caused by misuse, neglect, abuse, tampering, alterations and or unauthorized product repairs. Please note that charges might be imposed on PARTS.

For Overseas CUSTOMERS (exceptChina, Hong Kong andMacau)

Please kindly keep and present the purchase invoice or receipt when requesting warranty service. Please bring the warranty item to the dealer where you purchased the 3DKnight item.

For CUSTOMER inChina

Please kindly keep and present the purchase invoice or receipt, or confirmation letter of product warranty registration when requesting warranty service. Please bring the warranty item to the dealer where you purchased the 3DKnight item.

 

For CUSTOMER inHong Kong

Please kindly keep and present the purchase invoice or receipt, or confirmation letter of product warranty registration when requesting warranty service. Please bring the warranty item to our service center at:  

Flat C,3F, Phase 4

KwunTongIndustrialCenter,

436-446 Kwun Tong Road,

Kowloon,Hong Kong

T: +852-2790 2601

 

For Online CUSTOMER

Please kindly keep and present the purchase invoice or receipt, confirmation letter of product warranty registration when requesting warranty service. Please contact the local online dealer where you purchased the 3DKnight item.

The purchase invoice or receipt or the confirmation letter of product warranty registration has been defaced or altered, warranty will not be valid.

*3D Knight reserves the right to any amendment on the terms of warranty and without prior notice.

 

Cost of the parts:  

 

HK$/PC

 

 

 

 

Trolley

 

 

60.00

Handle

 

 

40.00

Combination/ Key Lock

 

40.00 – 60.00

Wheels

 

40.00

Keys

 

 

30.00

Lock opening

 

 

40.00

 

 

 

 

This warranty does not cover normal wear and tear, abrasion, damage due to misuse or neglect of products, or damage by airlines and other carries. (For carrier mishandling, you should file a claim with the carrier.)

 

Note:Normalrepair period will be about 3 weeks

3D Knight reserves the right to any amendment on the terms of warranty and without prior notice.